Shipping policy

Shipping Policy

Every Herman Hackit Sports order is made or packed to order just for you. Here's what to expect once you check out.

Delivery Time

Orders typically arrive within 7–14 business days after you order. That estimate includes production time and shipping time. Delivery can occasionally take longer during busy seasons, such as holidays, or because of carrier delays.

Orders May Arrive in More Than One Package

Our custom Herman gear (polos, hats, tees, hoodies and quarter-zips) is made to order by our print-on-demand partner. Our golf accessories ship from a separate supplier. If your order includes both, it may arrive in more than one package, at different times.

Shipping Costs and Locations

We ship to the locations available at checkout. Shipping costs and any shipping offers are calculated and shown at checkout before you pay.

Tracking

When your order ships, we'll email you a tracking number. If your order ships in more than one package, you may get more than one tracking email.

International Orders

If you're ordering from outside the United States, any customs fees, import duties or taxes charged by your country are your responsibility. These are not included in the price or shipping cost at checkout.

Wrong or Incomplete Addresses

Please double-check your shipping address before placing your order. If a package is returned or lost because of an incorrect or incomplete address provided at checkout, you are responsible for the cost of reshipping it.

Lost, Stolen or Delayed Packages

If your package seems lost or delayed, email us and we'll work with the carrier to help track it down. Once a carrier marks a package as delivered, we are not responsible for lost or stolen packages, but we'll still do what we can to help.

Changes and Cancellations

Need to change your order or shipping address? Email us as soon as possible, ideally within 12 hours of ordering. We can only make changes or cancel before your order goes into production.

Damaged or Wrong Items

If something arrives damaged, misprinted or wrong, please see our Refund Policy. Just email us within 30 days of delivery with your order number and a photo, and we'll make it right.